Hotel parking: Specially for our hotel guests we offer valet parking at €45 per 24 hours. If you wish to use this service, we kindly request that you book 30 minutes in advance. Contact our reception via: +31 20 719 7200 or aaminfo@artotels.com. You can also choose for self parking at €40 for 24 hours (or €5 per hour with a maximum of €40). Public parking: There is a public parking garage just a few minutes walk away from art’otel Amsterdam. A fee of €50 will be charged for 24 hours. The address is as following: P1 Public Parking Prins Hendrikkade 20 a 1012 TL Amsterdam 020-6385330 Suppliers receive a discount of 25% with a stamp from the hotel. Please contact our reception for a hotel stamp or for more information.

Did you know you can request an art tour at art'otel? Discover the captivating works of our Signature Artist, renowned Dutch sculptor Atelier van Lieshout, and explore over 150 artworks inspired by the theme "The Course of Life." You can spot the pieces you find on our art'guide! Our team will also guide you through the latest exhibition curated by Amsterdam Street Art at the art'otel gallery. For those artfully curious, visit our Front Office to request your personalised art tour!

There will be a fee for any damages in the room. This will be communicated to you by the hotel.

It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.

If you come out the hotel entrance, you will find plenty of areas to take your dog out.

You can have up to two dogs in the room.

To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.

Speak to our team, check out our WonderPass App or Digital Services as well as your in-room TV for the best tips for pet-friendly places in town.  

Dog breeds listed on the Dangerous Dogs Act 1991, listed below; Pit Bull Terrier Japanese Tosa Dogo Argentino Fila Brasileiro XL Bully

This will vary depending on the hotel or resort, please contact the hotel directly for further information

Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.

We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each art’otel is different, so you will find different beds in each hotel.

Yes, we provide two bowls during their stay, one for drinks and one for food.

If you are going somewhere else in the hotel, yes. Please put up your pet door hanger while you are out to ensure housekeeping will not enter the room. Dogs should not be left unattended in the room if you are leaving the hotel.

Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.

United Kingdom and the Netherlands: Fixed rate of £/€50 per dog irrespective of length of stay and will be taken on arrival at check-in. Croatia: art’otel Zagreb: €20 per day per dog Germany: art’otel Cologne, art’otel Berlin Mitte: €15 per day per dog  

You can bring your Dog to the hotel

Our state of the art heated in-door swimming pool is open from 7am - 10pm.

Until 12pm

From 3pm

Be aware that a fine of 300€ will be charged for cleaning purposes in case of smoking in the room.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.

Once a refund has been processed, it can take up to 14 working days to reach your bank account.

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Yes, you can ask the reception team about a late check-out at any point during your stay.

You can check-out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check-out online.

Yes, if you check-out online you can store your luggage at reception.

If you check-out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.

When you check-out online, your digital key will be deactivated. We recommend you check-out online when you are ready to depart.

Yes, we ask you to confirm your arrival time when checking in online. An early check-in is not guaranteed though. If you want to guarantee one, please contact the hotel prior to your arrival.

You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.

If you arrive earlier than the standard check-in time of 3pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.

No, we will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox when filling in the guest details during online check-in. If you are already subscribed to our marketing emails and want to opt out, please reach out to us at privacy@pphe.com.

How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at privacy@pphe.com.

We collect and store the same information during online check-in as we do when you check in at the front desk.

This enables the entire check-in process to be completed online in advance, which saves time on arrival. If you’ve requested a digital key, we also need the payment in advance to be able to issue one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at reception at any point during your stay.

Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.

Head to reception, where our team will be happy to help.

You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.

Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.

You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.