FAQs

Got a question about your stay with us? You might be able to find the answer in our frequently asked questions. If you can’t see the answer here, don’t hesitate to get in touch.

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Online Check-In FAQs

Can I request an early check-in?
Yes, we ask you to confirm your arrival time when checking in online. An early check-in is not guaranteed though. If you want to guarantee one, please contact the hotel prior to your arrival.
When can I check-in online?
You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.
What happens if I arrive at the hotel early?
If you arrive earlier than the standard check-in time of 3pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.
Will I start receiving marketing emails if I check-in online?
No, we will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox when filling in the guest details during online check-in. If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected]
How long is my data stored for?
How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at [email protected]
What data does the hotel store?
We collect and store the same information during online check-in as we do when you check in at the front desk.
Why do I need to pay in advance?
This enables the entire check-in process to be completed online in advance, which saves time on arrival. If you’ve requested a digital key, we also need the payment in advance to be able to issue one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at reception at any point during your stay.

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Best Online Rates Guarantee

Found a lower rate? We’ll match it and give you an additional 25% discount on your stay.

Your reservation must be made on Radissonhotels.com and claim must be validated by our Customer Care team.

The Best Rates Guarantee does not apply to the following rate types:

  • Qualified discount rates available to members of special programs or associations (i.e. AAA, senior, government, loyalty, employee discounts);
  • Special “exclusive offers” or “online coupons” or email solicitations not intended for the general public;
  • Rates not publicly available, such as negotiated Group or Corporate rates; including group extend-the-stay rates;
  • Package rates that include the room and other components such as parking, travel, car rental, entertainment, or meals excluding breakfast;
  • Rates found on opaque, bidding, or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire;
  • Any other unpublished or private rates or sites requiring login.

Comparison Rates: The Comparison Rate must be found on a website available to be booked by the general public other than Radissonhotels.com within 24 hours of booking your hotel room on Radissonhotels.com and at least 48 hours prior to midnight hotel local time of your arrival date.

The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e. room size and amenities), same number of guests, same currency as the Radissonhotels.com confirmation email, and the same advance payment and refund policies and restrictions must apply.

The Comparison Rate must still be available at the time Customer Care validates the claim.

The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the Radissonhotels.com rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Rate disparities solely attributable to rounding, fluctuations and/or difference in currency exchange rates are excluded from the Best Rates Guarantee. Claims will be denied when the difference between the Comparison Rate and the rate on Radissonhotels.com is less than 1USD, 1EUR or 1GBP or equivalent in the local currency of the hotel.

When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honored.

If your reservation meets these criteria, let us know by submitting the claim form.

Customer Care will verify the rate meets all of these Best Rates Guarantee terms and conditions and contact you via email. Once confirmed, we will match the lower rate and discount that rate by an additional 25%. For prepaid bookings, the difference will be refunded on the applicable credit card by the hotel. You may only submit one claim for each stay.

If a new reservation confirmation number is provided for the new rate, it must be presented at the hotel at the time of check-in.

The Best Rates Guarantee is void where prohibited by law.

We reserve the right to change or discontinue the Best Rates Guarantee at any time without prior notice. We retain the sole right to determine the validity of any claim, whether a rate qualifies as a Comparison Rate, and whether a claim has satisfied the terms and conditions stated herein. Any dispute arising out of or related to the Best Rates Guarantee shall be handled individually and without any class action and is subject to the terms of the site usage agreement found on Radissonhotels.com. If the Comparison Rate is reserved through any Website other than Radissonhotels.com, we are not responsible for any fees or other costs incurred due to cancellation of a reservation.

With our Best Rates Guarantee you can book on Radissonhotels.com and be confident you are receiving the best hotel room rate available on the web – guaranteed. If you find a lower rate within 24 hours of booking and at least 48 hours prior to your arrival date, submit a claim and we will honor the lower rate and discount that rate by an additional 25%. Book today!

Who do I contact if I see a lower rate on another website?

  1. Within 24 hours of making your reservation on Radissonhotels.com, visit the Contact us section of Radissonhotels.com and select “Online” contact method and “BORG claim” for topic.
  2. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight local time of the hotel arrival date to be eligible.
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