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Online check-in FAQs

Posso richiedere un check-in anticipato?
Sì, ti chiediamo di confermare l’orario di arrivo quando effettui il check-in online. Tuttavia, non possiamo garantire un check-in anticipato. Se desideri assicurartelo, contatta l’hotel prima del tuo arrivo.
Quando è possibile effettuare il check-in online?
Puoi effettuare il check-in online due ore dopo la tua prenotazione, fino alle ore 20 del giorno del tuo arrivo. Se disponiamo del tuo indirizzo e-mail, ti invieremo un’e-mail con il link per effettuarlo alle ore 17 del giorno precedente all’arrivo.
Cosa succede se arrivo prima all’hotel?
Se arrivi prima dell’orario standard di check-in delle ore 15, recati in reception. Il team può informarti se la tua camera è disponibile. Se non lo fosse, nel frattempo potrà custodire i tuoi bagagli.
Inizierò a ricevere e-mail di marketing se effettuo il check-in online?
No, ti invieremo e-mail di marketing soltanto se dai esplicitamente il consenso. Per darlo, spunta la relativa casella quando compili il modulo delle informazioni relative agli ospiti durante il check-in online. Se hai già effettuato l’iscrizione alle nostre e-mail di marketing e desideri annullarla, contattaci all’indirizzo [email protected].
Per quanto tempo saranno conservati i miei dati?
Il tempo di conservazione dei tuoi dati dipende dalle normative regionali applicabili del Paese in cui soggiorni, nonché dai requisiti del RGPD. Se desideri informarti sui tuoi dati personali, contattaci all’indirizzo [email protected].
Che cosa conserva l’hotel?
Durante il check-in online o alla reception, raccogliamo e archiviamo le stesse informazioni.
Perché devo pagare in anticipo?
In questo modo l’intero processo di check-in viene completato online in anticipo, risparmiando così tempo all’arrivo. Se hai richiesto una chiave digitale, necessitiamo il pagamento in anticipo anche per predisporne una. Non richiediamo una caparra online. Se desideri lasciare i dati di una carta, puoi farlo in reception in qualunque momento durante il tuo soggiorno.


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Best Online Rates Guarantee

Found a lower rate? We’ll match it and give you an additional 25% discount on your stay.

Your reservation must be made on and claim must be validated by our Customer Care team.

The Best Rates Guarantee does not apply to the following rate types:

  • Qualified discount rates available to members of special programs or associations (i.e. AAA, senior, government, loyalty, employee discounts);
  • Special “exclusive offers” or “online coupons” or email solicitations not intended for the general public;
  • Rates not publicly available, such as negotiated Group or Corporate rates; including group extend-the-stay rates;
  • Package rates that include the room and other components such as parking, travel, car rental, entertainment, or meals excluding breakfast;
  • Rates found on opaque, bidding, or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire;
  • Any other unpublished or private rates or sites requiring login.

Comparison Rates: The Comparison Rate must be found on a website available to be booked by the general public other than within 24 hours of booking your hotel room on and at least 48 hours prior to midnight hotel local time of your arrival date.

The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e. room size and amenities), same number of guests, same currency as the confirmation email, and the same advance payment and refund policies and restrictions must apply.

The Comparison Rate must still be available at the time Customer Care validates the claim.

The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Rate disparities solely attributable to rounding, fluctuations and/or difference in currency exchange rates are excluded from the Best Rates Guarantee. Claims will be denied when the difference between the Comparison Rate and the rate on is less than 1USD, 1EUR or 1GBP or equivalent in the local currency of the hotel.

When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honored.

If your reservation meets these criteria, let us know by submitting the claim form.

Customer Care will verify the rate meets all of these Best Rates Guarantee terms and conditions and contact you via email. Once confirmed, we will match the lower rate and discount that rate by an additional 25%. For prepaid bookings, the difference will be refunded on the applicable credit card by the hotel. You may only submit one claim for each stay.

If a new reservation confirmation number is provided for the new rate, it must be presented at the hotel at the time of check-in.

The Best Rates Guarantee is void where prohibited by law.

We reserve the right to change or discontinue the Best Rates Guarantee at any time without prior notice. We retain the sole right to determine the validity of any claim, whether a rate qualifies as a Comparison Rate, and whether a claim has satisfied the terms and conditions stated herein. Any dispute arising out of or related to the Best Rates Guarantee shall be handled individually and without any class action and is subject to the terms of the site usage agreement found on If the Comparison Rate is reserved through any Website other than, we are not responsible for any fees or other costs incurred due to cancellation of a reservation.

With our Best Rates Guarantee you can book on and be confident you are receiving the best hotel room rate available on the web – guaranteed. If you find a lower rate within 24 hours of booking and at least 48 hours prior to your arrival date, submit a claim and we will honor the lower rate and discount that rate by an additional 25%. Book today!

Who do I contact if I see a lower rate on another website?

  1. Within 24 hours of making your reservation on, visit the Contact us section of and select “Online” contact method and “BORG claim” for topic.
  2. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight local time of the hotel arrival date to be eligible.